Job Description

Proactively communicate with customers & manage relationship via email / inbound andOutbound call.

Coordinating with the branch in regards of customer queries and complaints.

Following up with customer for pending task completion over call and email.

Handling the mutual fund backend work.

Providing resolution to customers\' complaints & grievances.

Handling query, request and complaints of customers through calls and email and getting it resolved with the help of concerned team within a given TAT.

Doing all backend related activities such as CRM update, generating MIS reports, handling service requests of customers, providing proper resolution to customers.

Desired Candidate Profile

Please refer to the job description above

Key Skills

Key Skills

. Amfi, Mutual Funds, Banking, Customer Service, Client Servicing, MIS Generation, Grievance Handling, MIS Reporting

Qualification

. Not Mentioned

Additional Qualification

. Amfi, Mutual Funds, Banking, Customer Service, Client Servicing, MIS Generation, Grievance Handling, MIS Reporting

Industry

. Banking/Financial/Insurance Services

Functional Area

. Banking/Insurance

Job Role

. Personal/Retail Banking

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