Naukriguru.com

Prestigious client of Naukriguru.com urgently requires Customer Service Officer - Bank

Naukriguru

About Company

Naukriguru.com was incepted in 2001 with a vision to become a guide and mentor to those seeking to carve their careers in their respective fields and counted among the highest ranked e-job portals when it comes to executive search and selection.

Contact Details

Concern Person: ruchi
Company Name: Naukriguru
Email Id: hr@naukriguru.in
Website URL: www.naukriguru.com

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Prestigious client of Naukriguru.com urgently requires Customer Service Officer - Bank

Naukriguru - Delhi, Noida

Experience: 0 to 5 Yrs. | Salary: 1 to 3 Lakhs (P.A) | Posted on: 26-Apr-2017

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Job Description

Proactively communicate with customers & manage relationship via email / inbound andOutbound call.

Coordinating with the branch in regards of customer queries and complaints.

Following up with customer for pending task completion over call and email.

Handling the mutual fund backend work.

Providing resolution to customers\' complaints & grievances.

Handling query, request and complaints of customers through calls and email and getting it resolved with the help of concerned team within a given TAT.

Doing all backend related activities such as CRM update, generating MIS reports, handling service requests of customers, providing proper resolution to customers.

Desired Candidate Profile

Please refer to the job description above

Key Skills

Key Skills
. Amfi, Mutual Funds, Banking, Customer Service, Client Servicing, MIS Generation, Grievance Handling, MIS Reporting
Qualification
. Not Mentioned
Additional Qualification
. Amfi, Mutual Funds, Banking, Customer Service, Client Servicing, MIS Generation, Grievance Handling, MIS Reporting
Industry
. Banking/Financial/Insurance Services
Functional Area
. Banking/Insurance
Job Role
. Personal/Retail Banking

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