Job Description

Troubleshoot Ciena product problems and escalate to the proper level.

Subject to the limitations of buyers installed software and hardware, work to resolve Ciena product issues/problems.

Provide remote and telephone technical support for Cienas NMS portfolio.

Availability for after-hour phone support by page-out, and or pre-arranged after hours maintenance window support.

Provide training and knowledge transfer to internal teams and customers on an as needed basis.

Desired Candidate Profile

Please refer to the job description above

Key Skills

Key Skills

. Networking, Technical Support, Troubleshooting, Product Support, Network Management, Senior Level, Ethernet switching, system security, Linux Unix designing

Qualification

. B.E/B.Tech

Additional Qualification

. Networking, Technical Support, Troubleshooting, Product Support, Network Management, Senior Level, Ethernet switching, system security, Linux Unix designing

Industry

. Telecommunication/ISP

Functional Area

. IT-Hardware/Networking

Job Role

. Technical Support Engineer

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