Job Description

Manage overall customer success to ensure high retention and renewal rate.

Work directly with sales and account management team on named accounts, vertical, or region.

Review on-going product usage, account health, risks assessment, upsell/cross-sell, industry trends, customer trends, and competitor landscape.

Document and deliver actionable insights for the account team to leverage in customerengagements.

Deliver monthly or quarterly account review for upcoming renewals and mandatory product upgrades.

Fully understand client requests, documenting and engaging appropriate resources.

Deliver professional quality content for presentations or client meetings.

Engage and provide meaningful insight at AVP Sales level.

Provides actionable insights to various stakeholder groups

Provides actionable insights into top issues focused on CX

Role includes responsibilities for Customer Success activities (e.g., product and services adoption, advocacy, retention, etc.) and associated outcomes (e.g., renewals, up-sell,expansions, etc.).

Analyze risk in Accounts and collaborate with stakeholders to create actions plans & riskmitigation strategies

Develop mitigation strategy , share best practices and improvise playbooks on risk mitigation

Follow up with cross functional teams and mitigate risk associated with the account

Desired Candidate Profile

Please refer to the job description above

Key Skills

Key Skills

. Sales Management, Marketing, Consulting, Upsell, Project Management, Customer Retention, Customer Care, Product Management, Cross Selling, Retention Management, Account Management, CSM Ops Specialist, Sales Force, Retention Specialist

Qualification

. Any Graduate

Additional Qualification

. Sales Management, Marketing, Consulting, Upsell, Project Management, Customer Retention, Customer Care, Product Management, Cross Selling, Retention Management, Account Management, CSM Ops Specialist, Sales Force, Retention Specialist

Industry

. Information Technology-IT

Functional Area

. Sales/Business Development

Job Role

. Sales/Business Development-Manager

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