Job Description

The candidate for this role will be reporting into the Process Operations Manager, as part of Navisites Transformation Team, and will be part of the effort to maximize the value that Navisite presents to our clients. The candidate will assist with all phases of process management (including development, training, deployment, control & management, and reporting/auditing of policies, processes, and procedures), as well as act to improve adoption and performance through initiatives that target company culture as a source of motivation.

The ideal candidate must be able to work collaboratively in a team environment, and demonstrate experience and expertise in:

Using processes and metrics to help an organization manage expectations and deliver consistent outcomes.

Driving standardization, accountability, and responsibility.

Utilizing best practices and operational/performance data to promote rapid positive change while remaining aligned with company vision and critical success factors.

Enabling and contributing toward Continuous Service Improvement.

Develop and implement processes that ensure the delivery of measurable, consistent, and desirable outcomes, including the specific ability to:

Measure the effectiveness of new processes and procedures through metrics and Key Performance 

Indicators in order to ensure alignment with the organizations Critical Success Factors.

Meet internal and contractual OLA/SLA commitments for Navisites North American, European, and Asian divisions.

Contribute toward developing a high-functioning culture of accountability and success-oriented behavior; champion proactive, persistent, and detail-oriented effort.

Work with stakeholders to ensure proper support and adoption of operational policies, processes, and procedures.

Assisting with the training of Navisite practitioner teams on subject matter developed by the candidate.

Audit processes (as required)

General gap identification and analysis 

Desired Candidate Profile

Please refer to the job description above

Key Skills

Key Skills

. Operations Management, Process Management, Management Reporting, Process Operations, Process Analysis, Process Analyst, ITIL, Process Consultant etc

Qualification

. Not Mentioned

Additional Qualification

. Operations Management, Process Management, Management Reporting, Process Operations, Process Analysis, Process Analyst, ITIL, Process Consultant etc

Industry

. Information Technology-IT

Functional Area

. Others

Job Role

. Other

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