Naukriguru.com

Urgent Opening for "Technical Support Engineer"

Naukriguru

About Company

Prestigious client of the naukriguru.com Naukriguru.com was incepted in 2001 with a vision to become a guide and mentor to those seeking to carve their careers in their respective fields and counted among the highest ranked e-job portals when it comes to executive search and selection.

Contact Details

Concern Person: ruchi
Company Name: Naukriguru
Email Id: hr@naukriguru.in
Website URL: www.naukriguru.com

apply

Urgent Opening for "Technical Support Engineer"

Naukriguru - Delhi, Gurgaon

Experience: 0 to 2 Yrs. | Salary: 0 to 0 Lakhs (P.A) | Posted on: 12-May-2017

facebooklinkndtwitter

Job Description

 As a Technical Support Engineer, you will provide technical support to customers focused on installing, diagnosing, and troubleshooting Platina software products. 


Resolve technical support issues/queries over Screen-sharing, phone, email and chat.


Research customer issues in a timely manner and follow up directly with customers on recommendations and action plans. 


Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to most quickly facilitate solutions for customers. 


Escalate cases to other more senior Technical Support Engineers and/ or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.


Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues. 


Support customers in different parts of the world.


Ensure the desired SLA to customers.


Use online support tools like Screen Sharing and Online Chat.


Use tools, logs, and support tools to analyse customer issues.


Manage tickets in a Ticketing system, track their progress and close them in a timely fashion.


Communicate with Customers extensively over Email and Chat.

Desired Candidate Profile

Please refer to the job description above

Key Skills

Key Skills
. Technical Support, Software Support, Product Support, Application Support, Support Engineer, Application Support Engineer, Technical Support Executive etc
Qualification
. Not Mentioned
Additional Qualification
. Technical Support, Software Support, Product Support, Application Support, Support Engineer, Application Support Engineer, Technical Support Executive etc
Industry
. Information Technology-IT
Functional Area
. IT-Software & Application
Job Role
. Software Developer/Engineer/Programmer

New user
           Apply | Print | Forward to a Friend