Urgent Opening for "IT Helpdesk"
Naukriguru
About Company
Prestigious client of the naukriguru.com Naukriguru.com was incepted in 2001 with a vision to become a guide and mentor to those seeking to carve their careers in their respective fields and counted among the highest ranked e-job portals when it comes to executive search and selection.
Contact Details
Concern Person: ruchi
Company Name: Naukriguru
Email Id: hr@naukriguru.in
Website URL: www.naukriguru.com
Urgent Opening for "IT Helpdesk"
Naukriguru - Gurgaon, Delhi
Experience: 1 to 2 Yrs. | Salary: 0 to 0 Lakhs (P.A) | Posted on: 03-Mar-2017
Job Description
To respond to the incidents /problem/change reported by Customer predominantly through Voice Interaction and also through email, chat and web portal
Log Tickets in the call-logging tool on behalf of users
Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group
Monitor the service desk tool for open and pending incidents
Own the incident and provide end to end resolution for the ticket
Should be technical helpdesk and should be in a position to resolve L1 and L1.5 calls with minimum 1year of experience
Log Tickets in the call-logging tool on behalf of users
Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group
Monitor the service desk tool for open and pending incidents
Own the incident and provide end to end resolution for the ticket
Should be technical helpdesk and should be in a position to resolve L1 and L1.5 calls with minimum 1year of experience
Experience in the domain of voice technical support/ helpdesk is must
Knowledge in International service delivery standards such as ITIL, eSCM or CMMi
Excellent verbal & written communication - Interpersonal skills
Should be able to drive customer experience via HD support
Experience in the domain of voice technical support/ helpdesk is must
Knowledge in International service delivery standards such as ITIL, eSCM or CMMi
Excellent verbal & written communication - Interpersonal skills
Should be able to drive customer experience via HD support
Desired Candidate Profile
Please refer to the job description above
Key Skills
Key Skills
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Service Desk, Remote Access, Technical Helpdesk, IT Service Desk, Technical service Desk, it helpdesk etc
Qualification
.
Not Mentioned
Additional Qualification
.
Service Desk, Remote Access, Technical Helpdesk, IT Service Desk, Technical
service Desk, it helpdesk etc
Industry
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Information Technology-IT
Functional Area
.
IT-Hardware/Networking
Job Role
.
Technical Support Engineer
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