Job Description

Ensure to follow all the Food and Service policies and standard operating procedures

Carries out effective service by ensuring guests are greeted and seated, food orders are processed accurately, and payment methods are handled accurately.

Prompt and courteous delivery of all orders, maintain positive image through all areas of guest contact and through cleanliness of guest areas.

Promote and practice friendly and courteous hospitality.

Utilize Suggestive Selling techniques to increase revenue.

Take appropriate action to resolve guest complaints and inform the manager immediately.

Food and beverage stock is stored in relation to hotel procedures

Performs related duties and special projects as assigned

Complete all daily and weekly assigned side-work

Attend and participate in daily, weekly, monthly departmental trainings.

Clear cutlery, crockery, glassware etc from dish area.

Create a positive hotel image in every interaction with internal and external customers

Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision

Implement procedures which enhance the better guest experience and satisfaction

Ensure proper implementation of the Prevention of food adulteration policies and procedures

Ensure implementation of international standards of Food hygiene and Safety

Responsible for the safety of all guest services.

Carries out effective beverage service by ensuring regularly replenishment, abiding by responsible alcohol service regulations, converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine.

Maintains a thorough knowledge of the hotel, public areas, rest rooms and surrounds layout and daily activities in order to assist guests

Ensure guest satisfaction through personalize, professional ,efficient and on time services

Maintain your station in accordance with standards at all times.

Develop a complete knowledge of menus, dishes and glassware service and utilize that 

knowledge in the service of the guest

Desired Candidate Profile

Please refer to the job description above

Key Skills

Key Skills

. Food Beverage Hotel Guest Service Standard Operating Procedures guest service associate steward bartender f&b waiter service

Qualification

. Any Post Graduate

Additional Qualification

. Food Beverage Hotel Guest Service Standard Operating Procedures guest service associate steward bartender f&b waiter service

Industry

. Hospitality/Airlines/Travel/Tourism

Functional Area

. Hotel Management/Catering/Food Technology

Job Role

. Stewards

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