Job Description
Perform in-depth analysis of incidents to determine root causes and solutions
Expertise in documenting support run book and other technical documents
Effectively work with other IT teams like application development and QA to investigate, test and develop solutions and workarounds to resolve client issues/requests
Should be able to deploy projects and bug fixes to production
Identify high priority incidents and escalate to management
Assist with client support reporting
Experience working with business users at client site
Desired Candidate Profile
Please refer to the job description above
Key Skills
Key Skills
.
Application, Support application, support engineer, l2 support, support analyst, support engineer
Qualification
.
Not Mentioned
Additional Qualification
.
Application, Support application, support engineer, l2 support, support analyst, support
engineer
Industry
.
Information Technology-IT
Functional Area
.
IT-Software & Application
Job Role
.
Admin/Maintenance/Security/Data warehousing