Job Description

Candidate must identify and assess customers needs to achieve satisfaction.

Should build sustainable relationships of trust through open and interactive communication.

Provide accurate, valid and complete information by using the right methods / tools.

Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Must have proven customer support experience or experience as a client service representative.

Customer orientation and ability to adapt / respond to different types of characters.

Excellent communication and presentation skills.

Ability to multi-task, prioritise, and manage time effectively.

Desired Candidate Profile

Please refer to the job description above

Key Skills

Key Skills

. Customer interaction, Accounts processing, Customer support, Retail asset, Documentation, Communication

Qualification

. Not Mentioned

Additional Qualification

. Customer interaction, Accounts processing, Customer support, Retail asset, Documentation, Communication

Industry

. Banking/Financial/Insurance Services

Functional Area

. Banking/Insurance

Job Role

. Personal/Retail Banking

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