Job Description

Responsible for handling Disbursement, Sanction Undisbursed, Dispatching disbursement documents to CPC

Dealing with customer issues & increase customer satisfaction through timely complaint rectification

Processing of deposit applications (new & renewal) & marking their clearance of the cheque in the system. Handling all pre-mature and maturity payments within TAT. Dispatch of application forms and documents to centralised operations after creation of FDR

Maintaining the Service Quality, Compliance and resolving the Audit queries

Updating details of the customer viz. C hange in communication address, phone or mobile no., e-mail id and all other demographic details

Handling Cash Management & Banking, Head Office and Branch account reconciliation, Submission of BRS and other statements to CSO, Record keeping & documentation

Train and develop self and team of Branch CSMs on all the branch CSM processes to drive quality of transactions for cross functional work

Desired Candidate Profile

Please refer to the job description above

Key Skills

Key Skills

. Customer Service Operations, Customer Service, Management Mortgage, Customer Satisfaction, Front Desk customer service, mortgage background

Qualification

. Not Mentioned

Additional Qualification

. Customer Service Operations, Customer Service, Management Mortgage, Customer Satisfaction, Front Desk customer service, mortgage background

Industry

. Banking/Financial/Insurance Services

Functional Area

. Banking/Insurance

Job Role

. Operations/Legal

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