Job Description

The Incubement shall have handled transaction quality, should be able to create metrics.

Flair for Learning and Implementing Service Management concepts.

Customer data gathering, data Analysis and documenting

Service Target creation and building

Documenting Service Level Agreement

Customization of parameters as per Clients Requirements

Working with the various team for getting the foundation related data.

Involved in various discussions with various teams of the organization to capture the visibility

Responsible for inter operational SLA between the internal support groups

Involved in daily status update calls

Managing the Quality Activities:

Defining the Project documents, SLA Escalation Matrix, Service Catalogues, Service Quality Plans, and Configuration Management Plan.

Creating and Publishing New Templates for Business Units

Working on Project Metrics for monthly Tickets received

Working on Ticket data, Non Ticket Data, Data and Backlog Data

Tracking the Downtime of the Application

Conducting Final Inspection Check for all work products before onward movement.

Performing Monthly Audits for all the work products.

Active participations in Auditing conducted by External Auditors.

Desired Candidate Profile

Please refer to the job description above

Key Skills

Key Skills

. Final Inspection, Service Level, Service Quality, Configuration Management, Service Management, Data Analysis etc

Qualification

. Any Graduate

Additional Qualification

. Final Inspection, Service Level, Service Quality, Configuration Management, Service Management, Data Analysis etc

Industry

. Banking/Financial/Insurance Services

Functional Area

. BPO/ITES/KPO/Customer Service/Technical Support

Job Role

. Other

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