Job Description

• Supervise the day to day operational functions of the branch including: vault, drawer and ATM balancing; overseeing teller and customer service duties; and assisting with customer transactions.


• Approve customer and bank transactions within authority limits.


• Perform pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures.


• Be knowledgeable about all deposit, business, and consumer loan products.


• Maintain proper teller and vault cash levels including ordering coin and currency.


• Responsible for the general maintenance of the facility. Ensure that all security procedures are strictly followed, branch is operationally sound, and satisfactory audits are achieved.


• Collaborate in the hiring, training and retention of staff.


• Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions.


• Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.


• Prepare teller and FSR performance appraisals and disciplinary notices as needed.


• Maintain staff schedules to provide adequate coverage at all times.


• Responsible for growing customer base; consumer and business relationships through internal and external marketing programs. Develop and grow business and consumer relationships.


• Maintain good public relations with customers and the community. Assume community leadership and service responsibilities with focus on Community Reinvestment Act.


• Greeting customers, directing them to the appropriate area of the branch and ensuring customer needs are met.


• Managing difficult situations with customers and providing them with a resolution, information or additional options. Ensure that quick and proper response to all reasonable customer requests. 

Desired Candidate Profile

Please refer to the Job Description above

Key Skills

Key Skills

. Internal Audit, Retail Branch Banking, Risk Management, Compliance, Branch Monitoring Unit, Process Adherence Quality, Quality Initiative Group

Qualification

. MBA

Additional Qualification

. Internal Audit, Retail Branch Banking, Risk Management, Compliance, Branch Monitoring Unit, Process Adherence Quality, Quality Initiative Group

Industry

. Banking/Financial/Insurance Services

Functional Area

. Banking/Insurance

Job Role

. Branch Manager/Head

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