Job Description

We are hiring Sr. Manager/AVP operations position for Gurgaon location.Job Description: Candidate must have strong understanding on retail lending operations of SME/MSME segment with MFI-NBFC/NBFC/private bank. 

Team handling experience of at least 5-10 members for at least 3 years

Person with min experience of 9-10 years in retail/MSME lending operations.

Job Description with role and responsibilities 

Lending System implementation 

Playing important role in smooth implementation of LOS and LMS

UAT/generation of various MIS/implementing document management system

Process compliance and control 

Ensure correct documentation is used during disbursal by managing audit of each disbursed case 

Making sure that the branch processes are run in a smooth manner with zero flaws.

Maintain all required MIS reports for the branch showing TAT, productivity and accuracy

Oversees daily operations and ensures implementation of SOP audit guidelines/findings Guidelines as defined in theoperations manual and responsible for ensuring regulatory compliance 

Maintaining MIS for various processes and tracking ACH/PDC returns 

Ensure implementation of Operations process, policies & Audit 

Meeting service quality

Ensure error free transaction at file login, disbursal preparation KIT and fund transfer

Tracking cash collection deposited by branch and reporting any shortfall/delay as per ONCT process manual 

Ensure that the Internal query from branches are attended to and resolve the same in an efficient manner and within stipulated TAT's

Collating and preparation of reports including BRS, RBI returns 

Productivity and cost convenience

Monitor staff productivity and create cost conscious culture by KAIZEN and outsourcing non-core activity 

Performance review and competency management 

Ensure periodic performance appraisal for team and recommend steps for improvement by building culture for staff competence.

Desired Candidate Profile

please refer to the job description above

Key Skills

Key Skills

. Not Mentioned

Qualification

. MBA

Additional Qualification

. Operations Management, Process Compliance, Banking operations, Operations disbursement

Industry

. Banking/Financial/Insurance Services

Functional Area

. Banking/Insurance

Job Role

. Operations/Legal

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