We looking for a member of the management & own responsibility & accountability of one or more assigned processes - effectively manage & engage team leaders & associates.
Process Management & Improvement
People Management- Customer Service
Strategic Initiatives
Process Management & Improvement
Drive & achieve productivity enhancements
Own weekly/monthly management reports & highlight relevant gaps
Periodically review process & regulatory requirements & ensure compliance
Initiate, Execute & Facilitate process improvement initiatives/projects
Business understanding to create superior solutions for the client
Conduct regular meetings with team leaders & resolve concerns
Conduct skip level meetings with team members & resolve escalations
Ensure completion of process certifications by all staff (Process Managers & Team leads ) within pre-defined timelines
Drive on-time, accurate & quality service delivery for assigned processes.