Naukriguru.com

Prestigious client of Naukriguru.com is looking for Assistant Manager-operations for Delhi/NCR

Naukriguru

About Company

Naukriguru.com was incepted in 2001 with a vision to become a guide and mentor to those seeking to carve their careers in their respective fields and counted among the highest ranked e-job portals when it comes to executive search and selection.

Contact Details

Concern Person: ruchi
Company Name: Naukriguru
Email Id: hr@naukriguru.in
Website URL: www.naukriguru.com

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Prestigious client of Naukriguru.com is looking for Assistant Manager-operations for Delhi/NCR

Naukriguru - Noida, Delhi

Experience: 4 to 5 Yrs. | Salary: 0 to 0 Lakhs (P.A) | Posted on: 20-Dec-2016

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Job Description


  • Effectively manage process performance and service levels consistently

  • Conducting secondary searches to derive insights used to develop strategy for the consumer healthcare portfolio.

  • Develop strategies on the floor for reducing attrition and improving employee satisfaction

  • Drive process improvement activity on the floor using Process Excellence methodology. 

  • Ability to analyze escalations and proactively identify control measures

  • Identification, analyzing and reporting of project-relevant data from sundry sources and available databases

  • Assist new hires, help in process training

  • Collaborate with the team to analyze secondary data and ensure analysis is correctly represented in reports (in Word, PowerPoint and Excel)

  • Document monthly performance review of associates 

Desired Candidate Profile

Please refer to the Job Description above

Key Skills

Key Skills
. Excel, Predictive Analytics, Factor Analysis, Segmentation, Customer Management, Client Management, Customer Relationship, Operations Research, Web Technologies
Qualification
. Any Post Graduate
Additional Qualification
. Excel, Predictive Analytics, Factor Analysis, Segmentation, Customer Management, Client Management, Customer Relationship, Operations Research, Web Technologies
Industry
. BPO/KPO/LPO/ITES/CRM/Transcription/E Learning
Functional Area
. Operations
Job Role
. Operations Manager

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