Job Description

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  • Planning and designing the programme and proactively monitoring its progress, resolving issues and initiating appropriate corrective action
  
  
  • Defining the programme's governance arrangements
  
  
  • Ensuring effective quality assurance and the overall integrity of the programme - focusing inwardly on the internal consistency of the programme, and outwardly on its coherence with infrastructure planning, interfaces with other programmes and corporate, technical and specialist standards
  
  
  • Managing the programme's budget on behalf of the SRO, monitoring expenditure and costs against delivered and realised benefits as the programme progresses
  
  
  • Facilitating the appointment of individuals to project teams
  
  
  • Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the programme plan and programme governance arrangements
  
  
  • Ensuring there is allocation of common resources and skills within the programme's individual projects
  
  
  • Managing third party contributions to the programme
  
  
  • Managing communications with all stakeholders
  
  
  • Managing both the dependencies and the interfaces between projects
  
  
  • Managing risks to the programme's successful outcome
  
  
  • Working with the business change manager or equivalent on the transition to the new business as usual position
  
  
  • Initiating extra activities and other management interventions wherever gaps in the programme are identified or issues arise
  
  
  • Reporting the progress of the programme at regular intervals to the SRO or programme director if this role is also defined
  
  
  
  

Desired Candidate Profile

Please refer to the Job Description above

Key Skills

Key Skills

. Sales Strategy, Sales Training, Customer Complaints, Program Management, Customer Management, Performance Management, Quality Assurance, Telesales Manager, Telemarketing, Process Manager

Qualification

. Any Graduate

Additional Qualification

. Sales Strategy, Sales Training, Customer Complaints, Program Management, Customer Management, Performance Management, Quality Assurance, Telesales Manager, Telemarketing, Process Manager

Industry

. Information Technology-IT

Functional Area

. IT All Jobs

Job Role

. Program Manager

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