Job Description

• Supervise the day to day operational functions of the branch including: vault, drawer and ATM balancing; overseeing teller and customer service duties; and assisting with customer transactions


• Perform pre-audits to identify & mitigate operational risk and to ensure ongoing adherence withcompliance procedures


• Be knowledgeable about all deposit, business, and consumer loan products


• Maintain proper teller and vault cash levels including ordering coin and currency


• Responsible for the general maintenance of the facility.


• Ensure that all security procedures are strictly followed, branch is operationally sound, and satisfactory audits are achieved


• Collaborate in the hiring, training and retention of staff


• Supervise, coach, and develop staff regarding service expectations, policies, procedures, products,systems and banking transactions


• Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc


• Prepare teller and FSR performance appraisals and disciplinary notices as needed


• Maintain staff schedules to provide adequate coverage at all times


• Responsible for growing customer base; consumer and business relationships through internal and external marketing programs. Develop and grow business and consumer relationships


• Maintain good public relations with customers and the community. Assume community


• leadership and service responsibilities with focus on Community Reinvestment Act


• Greeting customers, directing them to the appropriate area of the branch and ensuring customer needs are met


• Managing difficult situations with customers and providing them with a resolution, information or additional options. Ensure that quick and proper response to all reasonable customer requests


• Maintains the highest level of confidentiality with all information obtained


• Our people make the difference,and we put relationships first


• Perform as a team member in allocating and coordinating the work flow


• Contribute to the fulfillment of department and company objectives and goals


• Comply with all department and company policies, procedures and regulations


• Be well organized and pay close attention to details


• Meet expectations for attendance and punctuality


• Other duties as assigned

Desired Candidate Profile

please refer to the Job Aescription above

Key Skills

Key Skills

. LI, MF, GI, Cross Selling, Relationship Management, Branch Management, Customer Service, New Business, Customer Satisfaction, Retail Sales, Direct sales

Qualification

. M.Com

Additional Qualification

. LI, MF, GI, Cross Selling, Relationship Management, Branch Management, Customer Service, New Business, Customer Satisfaction, Retail Sales, Direct sales

Industry

. Banking/Financial/Insurance Services

Functional Area

. Banking/Insurance

Job Role

. Branch Manager/Head

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