Job Description

•  The candidate will be fully responsible for all aspects of all departments


• Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.


• Generate profitable business, meeting and/or exceeding established sales targets.


• Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.


• Maintain an up-to-date knowledge of the Company, competitors and the serviced apartment sector in general.


• Monitor the purchase / indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).


• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.


• Attend exhibitions, conferences, networking events where appropriate to promote TheSqua.re to potential new accounts and within the industry.


• Establish and maintain relationships with key decision-makers and influencers in corporate agencies and clients in order to negotiate and develop profitable and sustainable business accounts, looking for opportunities from clients for additional business.


• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.


• Inspecting all department with their respective Manager\'s for cleanliness, ambience, service readiness, staff grooming & hospitality culture.


• Work closely with the Front Desk team to ensure all opportunities are maximised for guest satisfaction and smooth operation of the Front Desk team.


• Monitor the co-ordination between all departments for smooth & efficient operations.


• Assessing and reviewing customer satisfaction and service recovery process.

Desired Candidate Profile

kindly refer to the Job Description above

Key Skills

Key Skills

. room, sales conferences, events, banquet, budget rooms, guest sales report, Corporate Sales, Marketing, Revenue Generation, Sales Management, Profitability, Customer Service

Qualification

. MBA

Additional Qualification

. room, sales conferences, events, banquet, budget rooms, guest sales report, Corporate Sales, Marketing, Revenue Generation, Sales Management, Profitability, Customer Service

Industry

. Hospitality/Airlines/Travel/Tourism

Functional Area

. Hotel Management/Catering/Food Technology

Job Role

. Manager

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