Associate Consultant


About Company


Contact Details

Concern Person: deepika
Company Name: technology
Email Id:
Website URL:


Associate Consultant

technology - Gurgaon, Delhi

Posted on: 18-Nov-2016


Job Description


Systems Configuration in ServiceNow

Assist with KPI and reporting

Developments to enhance systems functionality

Act as SPOC for IT Services towards ServiceNow provider

Handling Incidents in case of system downtime / disturbances, including 

communication with ServiceNow

Accountable for ServiceNow operations and availability

Participate by AM / AD Service Manager in monthly ITSM Council and Tool Review 

Meetings as needed

Ad hoc communication between customer Office and Supplier for ongoing activities 


100% adherence to SLA Timelines.

100% acknowledgement to emails addressed to you / your team.

Zero tolerance for not following SOPs as per the documentation.

Also please see JD attached in MS - Word format. (1.) To perform value addition activities such as training / mentoring,implementation of best practices, Knowledge sharing and Knowlede base review and management through effective & timely documentation (2.) To ensure positive customer feedback and satisfaction through calls / discussion to ensure correct resolutions (3.) To adhere to agreed process and quality standards; and, company policies (4.) Participate in architectural reviews and suggest improvements to generate more EN opportunuities or to reduce the cost (5.) To perform Root Cause Analysis and problem management to ensure that the correct resolutions are provided for capacity planning and architectural planning (6.) To resolve all tickets / incidents and escalations in adherence to SLA timelines and security guidelines

Salary: Not Disclosed by Recruiter

Industry: IT-Software Software Services

Functional Area: IT Software - Application ProgrammingMaintenance

Role Category: Outside Consultant

Role: Outside Consultant

Desired Candidate Profile

PG - Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Key Skills

Key Skills
. Not Mentioned
. Not Mentioned
Additional Qualification
. Not Mentioned
. Information Technology-IT
Functional Area
. IT-Software & Application
Job Role
. System Analyst

New user
           Apply | Print | Forward to a Friend