Job Description

• Selection, training, and evaluation of the skills of the supervisors and team members in making the investment judgments involved with the consulting-support processes they are performing


• Mentoring and leading a group of front line managers on client deliverables in an investment research and project based environment


• Own accountability by being able to help the teams troubleshoot issues in projects both on technical and business side


• Ensuring exceptional quality on all client deliverables through a robust review process (including self-reviewing the deliverables if required)


• Ensure seamless and superior client service delivery with focus on meeting challenging deadlines and SLAs and urgent, unexpected special requests


• Client/Onshore relationship management and enhancement


• Work in liaison with onshore colleagues for driving workflow improvement


• initiatives within the group, find best practices and process efficiencies, providing suggestions and offering testing/feedback of potential solutions


• Responsible for driving initiatives within the group and ensure the results from


• those with a confined focus on the timelines and quality


• Planning and ensuring high quality training of new team members, so maintaining and retaining optimum levels of knowledge and output


• Review performance of team against goals and take corrective measures as required


• Create succession plans for the team


• Should act as a strong escalation resolution resource for the entire project team for any of the assigned projects


• Responsible for articulating issues and providing appropriate resolution


• Define and drive the standard employee measurement factors like KRAs, mentoring and Project SLAs


• Define, delegate and monitor the various employee engagement initiatives for the assigned team viz; E&R framework, Conduct meetings as per Connect Framework and so on

 

Desired Candidate Profile

Not Mentioned

Key Skills

Key Skills

. Not Mentioned

Qualification

. Not Mentioned

Additional Qualification

. Not Mentioned

Industry

. Banking/Financial/Insurance Services

Functional Area

. Banking/Insurance

Job Role

. Investment

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