Job Description

•  Responsible for managing entire Gurgaon Operations site, Acting as site leader for Gurgaon location 


• Would be responsible for managing the Operations and streamlining the newly migrated processes from Transition to Operations. 


• Would be leading the COS team, thereby would be working closely with other sites and locations towards process stabilization. 


• Responsible for working closely with internal and external stakeholders for smooth business delivery 


• Responsible for coordinating with sales (as and when required) for new opportunities


• Responsible for working on the contracts (as and when required) designing and defining the SLA parameters


• Might lead few transition( as and when required) 


• Works closely with all support functions in order to drive operational excellence.


• Driving Operation rigor and working closely with VP in terms of implementing the same in respective vertical 


• Ensure all operational activities/ milestones on new transitions are accomplished as per agreed timelines


• Evaluation of - As IS- and - To be- Processes.


• Proactively identify problems and provide customer centric solutions (external and internal customers)


• Ability to visualize system requirements and articulate the same in the form of a functionality requirement document for IT


• Build strong partnership with clients. Anticipate requirements and deliver them accordingly


• Ensure all Project compliance are adhered


• Work with internal teams to put in place best practices and effective process controls during the process transitions


• Communicates customer service standards to management team and staff, and conducts necessary training to ensure that it is fully understood at all levels of the organization


• Performs gap analysis to identify areas where our performance does not meet our standard, and establishes action plan by month to eliminate gaps. 

Desired Candidate Profile

Not Mentioned

Key Skills

Key Skills

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Qualification

. Not Mentioned

Additional Qualification

. Not Mentioned

Industry

. BPO/KPO/LPO/ITES/CRM/Transcription/E Learning

Functional Area

. Accounting/Auditing/Tax/Financial Services

Job Role

. GM/Head/VP Accounts

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