Looking for "Customer Care Agent"
Naukriguru
About Company
Naukriguru.com was incepted in 2001 with a vision to become a guide and mentor to those seeking to carve their careers in their respective fields and counted among the highest ranked e-job portals when it comes to executive search and selection.
Contact Details
Concern Person: ruchi
Company Name: Naukriguru
Email Id: hr@naukriguru.in
Website URL: www.naukriguru.com
Looking for "Customer Care Agent"
Naukriguru - Delhi
Experience: 1 to 2 Yrs. | Salary: 0 to 0 Lakhs (P.A) | Posted on: 20-Oct-2016
Job Description
As a Customer Care Agent you will be responsible for ensuring complete customer satisfaction and cross-selling. The person will need to work over all aspects of customer care i.e. resolving problems, cross-selling of new products, etc.
· Interact and respond to customer queries over email, telephone, chat
· Both Inbound and outbound calling to solve customer issues
· Cross-selling of products to potential customers
· Resolving complaints and disputes e.g. damaged product received, shipping delay of orders, faulty products, etc
· Manage excel based reports for tracking issues
· Excellent command over written and spoken English
· Excellent command over spoken Hindi
· Typing speed greater than 30 words per minute
· Customer facing confidence
· MS Excel
Desired Candidate Profile
Please refer to the job description above
Key Skills
Key Skills
.
Typing speed greater than 30 words per minute, Customer facing confidence, MS Excel etc
Qualification
.
Any Graduate
Additional Qualification
.
Typing speed greater than 30 words per minute, Customer facing confidence, MS Excel
etc
Industry
.
Automobile,Auto Ancillaries
Functional Area
.
Retail/Counter/Merchandising/Procurement
Job Role
.
Retail Store Manager
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