Naukriguru.com

Looking for "Customer Care Agent"

Naukriguru

About Company

Naukriguru.com was incepted in 2001 with a vision to become a guide and mentor to those seeking to carve their careers in their respective fields and counted among the highest ranked e-job portals when it comes to executive search and selection.

Contact Details

Concern Person: ruchi
Company Name: Naukriguru
Email Id: hr@naukriguru.in
Website URL: www.naukriguru.com

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Looking for "Customer Care Agent"

Naukriguru - Delhi

Experience: 1 to 2 Yrs. | Salary: 0 to 0 Lakhs (P.A) | Posted on: 20-Oct-2016

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Job Description

 As a Customer Care Agent you will be responsible for ensuring complete customer satisfaction and cross-selling. The person will need to work over all aspects of customer care i.e. resolving problems, cross-selling of new products, etc.


 


· Interact and respond to customer queries over email, telephone, chat


· Both Inbound and outbound calling to solve customer issues


· Cross-selling of products to potential customers


· Resolving complaints and disputes e.g. damaged product received, shipping delay of orders, faulty products, etc


· Manage excel based reports for tracking issues


 


 


· Excellent command over written and spoken English


· Excellent command over spoken Hindi


· Typing speed greater than 30 words per minute


· Customer facing confidence


· MS Excel

Desired Candidate Profile

Please refer to the job description above

Key Skills

Key Skills
. Typing speed greater than 30 words per minute, Customer facing confidence, MS Excel etc
Qualification
. Any Graduate
Additional Qualification
. Typing speed greater than 30 words per minute, Customer facing confidence, MS Excel etc
Industry
. Automobile,Auto Ancillaries
Functional Area
. Retail/Counter/Merchandising/Procurement
Job Role
. Retail Store Manager

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