Account Manager – Vendor Sales


About Company

ax Market provides unique and exclusive service that brings together tax payers and tax agents on a common platform with the aim to connect and facilitate all individual tax needs. As a tax payer, you may need more than a do-it-yourself tax program so that’s why Tax Market introduced customers like you with a smart access to pool of experienced registered tax agents committed to offer a smart, secure and affordable way to lodge your tax returns and get maximum refunds.

Contact Details

Concern Person: Japjee Shahpuri
Company Name: TaxMarket
Email Id:


Account Manager – Vendor Sales

TaxMarket - Gurgaon

Experience: 1 to 4 Yrs. Posted on: 30-May-2014


Job Description

  • Responsible for initiation, transition and successful execution of the process in coordination with compliance guidelines.

  • Keep a vigilant eye that right talent is hired as per process requirements.

  • Ensure that the process training has been conducted successfully at the vendor site.

  • Responsible for creating or updating the SOPs and other process related documents as per process specific requirements.

  • Own the daily relationship/communication between the vendor process owner and SupportMart.

  • Focus on key SLA’s and ensure they are being met at both ends.

  • Responsible for the performance management of the vendor partner. This majorly includes identifying the areas of improvement at both vendor partner & SupportMart, implement a subsequent training or mentoring action plan, fix up any issues which are obstacle to meeting the process targets.

  • As a SPOC for vendor partner coordinate with all internal & external resources allocated to the process to ensure key performance indicators are achieved and timeframes of projects are met.

  • Closely work with internal divisions of SupportMart to ensure accurate and timely communications regarding new process updates, or changes in the overall process.

  • Organize weekly and monthly review for identifying gaps and take steps to eliminate it.

  • Randomly audit calls of vendor partner associates to ensure process quality and deliver the feedback to the process owner.

  • Act as a subject matter expert and help the team members with day-to-day issues.

  • Responsible for error free compilation and reporting of the project reports on timely basis.

  • Continually seeks opportunities to increase mutual process satisfaction and deepen

  • vendor relationships.


Desired Candidate Profile

Account Manager – Vendor Sales will play a critically important role in executing and auditing
Outsourcing projects for SupportMart. Outsourcing projects will typically involve end to end training transitioning, analysis, reporting of the process.

Key Skills

Key Skills
. Minimum of 1 year in managing vendor sites and operations,4 years Call Center management,
. Any Graduate
Additional Qualification
. Not Mentioned
. Others
Functional Area
. BPO/ITES/KPO/Customer Service/Technical Support
Job Role
. Sr. Manager-Customer Servicing

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