Job Description

1- Stays in regular touch with all customers in the given portfolio to service the account in a holistic manner.

2- Adheres to all the defined processes including client engagement guidelines.

3- Conducts ongoing usage analysis to gauge product effectiveness.

4- Conducts periodic audits and collect positive feedback for marketing purposes.

5- Ensures all customer details are updated regularly in the CRM tool.

6- Leverages market data to develop / enhance the current business relationship.

7- Reviews all major deliverables to ensure quality standards and customer expectations are met.

8- Demonstrates working knowledge of the hospitality suite of RG products in order to effectively support the customer, liaise with other departments to resolve issues and maximize customer benefits.

9- Responsible for the optimal use of purchased products leading to increased revenue from customer base.

10- Provides regular two-way communication between the customer and team to provide strong team representation and set proper customer expectations. 

11- Ensures that customers goals and expectations are being met.

12- Proactively finds ways to build the clients business and grow accounts.

13- Identifies up-sell and cross-sell opportunities for current customers to increase company revenue and customer use of RG products.

 

 

Desired Candidate Profile

1- Must possess excellent presentation and analytical skills.
2- Bachelor's degree or equivalent required.
3- 3+ years of experience in relationship management.
4- 3+ years of experience in working on a SaaS platform.
5- Proficient with Microsoft office and web related terms.
6- Excellent communication skills (verbal and written) and a team player approach to effectively interface with all levels and departments on formal, informal, written and verbal basis.

Key Skills

Key Skills

. Account Managementaccount managerRelationship Buildingrelationship management

Qualification

. Any Graduate

Additional Qualification

. Not Mentioned

Industry

. Information Technology-IT

Functional Area

. Sales/Business Development

Job Role

. Key Accounts Manager

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