Job Description

1- Demonstrate basic technical knowledge

2- Demonstrate efficient problem solving and troubleshooting skills

3- Demonstrate effective typing and verbal communication skills



4- Utilize the Phone System



5- Demonstrate commitment to client/internal/customer satisfaction



6- Sell the product plans of the organization

7- Document case information

Desired Candidate Profile

1. A+ Certification, RHCE, MCST, CIW, CCNA, CCNP, ECNE & MCSE Professionals would be an added advantage.
2. Bachelors degree in Engineering (BE /B.TECH) - Freshers not eligible
3. Any graduate/undergraduate with at least 6 months of troubleshooting experience in any International Voice based process (Tech/Semi-Tech Process)

Key Skills

Key Skills

. Technical Support L1L2Voice technical supportsolution engineer TSO Tech support Btech CCNA MCSE Semi techTech Tech sales

Qualification

. Any Graduate

Additional Qualification

. Not Mentioned

Industry

. BPO/KPO/LPO/ITES/CRM/Transcription/E Learning

Functional Area

. BPO/ITES/KPO/Customer Service/Technical Support

Job Role

. Other

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