Job Description

1- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment.

2- Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office and any other authorised desktop applications.

3- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.

4- Customize desktop hardware to meet user specifications and site standards.

5- Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment.

6- Performs work in compliance within specified warranty requirements.

7- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.

8- Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.

9- Safely package equipment for branches and arrange for the transport of the equipment.

10- When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Engineers will escalate the issue/problem to proper tier 3 support team member.

Desired Candidate Profile

1- B.E./ B.Tech or 3 years Polytechnic Diploma in E&T/IT/ Electronics/Computers/ EC/ Electrical or Any Graduate with Hardware & Networking diploma.
2- Minimum 1 year in IT Infrastructure services (Mandatory).
3- Open to travel within Delhi-NCR.
4- Develop trends by monitoring and analysing incoming calls, problems and support requests

Key Skills

Key Skills

. Desktop & Windows SupportField Engineer Hardware & Networking Engineer

Qualification

. B.E/B.Tech

Additional Qualification

. Not Mentioned

Industry

. Information Technology-IT

Functional Area

. IT-Hardware/Networking

Job Role

. Other

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