Quality Analyst (Noida)
FCS Software Solutions Limited
About Company
FCS is a leading provider of IT services. In the past one decade of its existence, FCS has carved out a niche for itself in core IT areas like E-learning, Digital content services, Resource staffing, BPO and Product engineering services. As a business innovator, FCS helps clients achieve extraordinary results from their customer relationships, business operations, and technology. Clients choose FCS for the impact we achieve, our commitment to their success, and the straightforward and collaborat
Contact Details
Concern Person: Siddhi Bajpai
Company Name: FCS Software Solutions Limited
Email Id: sbajpai1@fcsltd.com
Contact No: 0120 4635953
Quality Analyst (Noida)
FCS Software Solutions Limited - Noida
Experience: 1 to 3 Yrs. | Salary: 1 to 2 Lakhs (P.A) | Posted on: 03-Jan-2014
Job Description
1- Understand the process flows and SOPs and create QA Audit check lists (wherever applicable) to enable audit of key processes, sub processes and deliverables.
2- Transaction Monitoring, Feedbacks, Analysis and Reporting are the key responsibilities of the role, briefed as below.
3- Carry out adherence to process audits and generate analysis and action plan on non-adherence.
4- Co-ordinate all process improvement initiatives and control implementations.
5- Conducting observation based analysis and identifies process improvements.
6- Present the results of Quality audits to Quality Manager in a comprehensive manner along with backing audit data.
7- Motivate and challenge the teams by providing both constructive feedback and praise where due, and setting performance targets.
8- Provide objective inputs related to failed audits and key reasons leading to failure.
9- Monitor achievement of targets that are set, and give input so team leader can manage performance if these are not achieved.
10- Ensure development needs of agents are clearly documented and followed up, with record kept and reports generated where necessary.
11- Handle escalations where necessary.
12- Coach and support new team members to help them meet the required standards.
13- Ensure adherence to all process guidelines.
Desired Candidate Profile
1- Understand the process flows and SOPs and create QA Audit check lists (wherever applicable) to enable audit of key processes, sub processes and deliverables.
2- Transaction Monitoring, Feedbacks, Analysis and Reporting are the key responsibilities of the role, briefed as below.
3- Carry out adherence to process audits and generate analysis and action plan on non-adherence.
4- Co-ordinate all process improvement initiatives and control implementations.
5- Conducting observation based analy
Key Skills
Key Skills
.
Quality Assurance / TestingQA QC Instructional Designcall audit
Qualification
.
Any Graduate
Additional Qualification
.
Not Mentioned
Industry
.
BPO/KPO/LPO/ITES/CRM/Transcription/E Learning
Functional Area
.
BPO/ITES/KPO/Customer Service/Technical Support
Job Role
.
Other
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