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Customer Care Assistant (bangalore)

Columbia Asia Hospitals Pvt. Ltd.,

About Company

Columbia Asia has developed a unique model for hospitals. We deliver advanced medical care through facilities located in neighborhoods, rather than the central city. With sophisticated hospitals based in their communities, patients have dramatically improved access to quality affordable care

Contact Details

Concern Person: Annie Mathen
Company Name: Columbia Asia Hospitals Pvt. Ltd.,
Email Id: annie.mathen@columbiaasia.com
Contact No: 0124 3989896

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Customer Care Assistant (bangalore)

Columbia Asia Hospitals Pvt. Ltd., - Bangalore

to 5 Yrs. Posted on: 08-Jan-2014

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Job Description

1- Provides general information on services offered by the hospital.

2- Directs guests, patients, relatives and vendors to the appropriate departments or staff.

3- Assists patients with information and provides necessary services upon their arrival or departure from the hospital.

4- Controls cost and expenditure related to department stationery, telephone usage as well as minimizes wastage of electricity and water.


5- Handles all external & internal incoming calls across the hospital.


6- Takes messages for staff & consultants.


7- Telephonic appointments for consultants are taken.


8- Registers patients / customers,


9- Screen patients and assign to the appropriate consultants


10- Accompanies/directs patients to various departments/nursing stations.


11- Moves charge sheets to various departments.


12- Admissions from OPD & ER / Emergency Admissions.


13- Ensures that bills are paid and medicines are collected.

Desired Candidate Profile

1- Provides general information on services offered by the hospital.
2- Directs guests, patients, relatives and vendors to the appropriate departments or staff.
3- Assists patients with information and provides necessary services upon their arrival or departure from the hospital.
4- Controls cost and expenditure related to department stationery, telephone usage as well as minimizes wastage of electricity and water.

Key Skills

Key Skills
. Receptionist Front OfficeExecutive Assistant and Front OfficeTele - CounselingTele - Calling Customer HandlingCustomer ServicingCustomer Calling
Qualification
. Any Graduate
Additional Qualification
. Not Mentioned
Industry
. Health Care/Medical Services/Hospitals
Functional Area
. Others
Job Role
. Other

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